Frequently Asked Questions
Everything you need to know about your Beauty House experience.
Are your beauty products authentic and cruelty-free?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized distributors. We prioritize carrying brands that are Leaping Bunny certified and cruelty-free.
How can I track my order?
Once your order has been processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately.
Do you offer international shipping?
Currently, Beauty House ships to over 25 countries. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I know which product is right for my skin type?
Each product page includes a detailed description and a 'Best For' section. You can also use our 'Skin Quiz' tool or contact our in-house estheticians via live chat for personalized recommendations.